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Ergomotion
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Shipping policy

Adjustable Bases

All Ergomotion bases (including Dawn House, ErgoSportive and ErgoPlatform) are final sale and not available for return.  If you need to cancel your order prior to shipping please contact customer service at 888-550-3746 or on our website here and we will accommodate you if possible.

Please note that the Dawn House bed may be larger and heavier than other bases of similar size. It is the customer's responsibility to measure any hallways, stairwells or elevators for proper space allowance for delivery. Should the Dawn House bed or any of our adjustable bases or mattresses not be able to be delivered due to the customer failing to properly measure the necessary space(s) to make final delivery, the order will be subject to a 25% restocking fee.  Final determination of necessary space will be made by the delivery team and may be decided prior to unboxing the product.

In the case of refusal of delivery, the customer not responding to attempts to contact them to arrange delivery, or the customer not accepting delivery in a timely manner, the products will be returned to our warehouse and the customer charged a 25% restocking fee.

White Glove Delivery

What to expect prior to delivery

  • When the shipment has been picked up, a courtesy email will be sent to you.  This email message includes your tracking number and carrier contact information.
  • The shipment can be tracked online at https://delivers.maersk.com/last-mile-furniture-direct/
  • Once the shipment has arrived at our delivery partner location, you will receive a call to schedule delivery.  The delivery will be in a 4-hour window.  
  • On the day of delivery, you can expect a call from the delivery team 30 minutes prior to arrival.

Items reviewed during the scheduling call

  • There must be someone at least 18 years of age available to sign and stay for the entire delivery process. 
  • During the call, please notify the carrier if you need your old mattress and/or box springs hauled away (an additional fee will be charged).
  • Be prepared to indicate where you would like them to place your shipment prior to their arrival. Please have the room cleared and ready for delivery. The delivery team is not contracted to move furniture. 
  • Please notify the carrier if there are any stairs or anything else the delivery team should know prior to arriving on site.
  • The driver will call you approximately 30 minutes prior to the delivery.
  • A 1-2-person delivery team will be entering your home with your shipment and will assemble the bed.
  • Recognize the bottom of the shipment may be dirty. You can expect the delivery team to remove the product from the box outside your entryway or during inclement weather, please prepare an area within your home that has adequate protection from the box staining your floor or carpet. 
  • Please inspect your shipment carefully before signing the delivery receipt. If the outside packaging looks rough, please DO NOT refuse the package, notate the condition of the packaging on the delivery receipt. The outside packaging is created to sustain wear and tear while protecting the inside product during transportation. Please do not refuse, but thoroughly inspect the contents to ensure the product is not physically damaged. If you do find any physical damage to the product, not the packaging, it is perfectly acceptable to refuse the delivery and notify your place of purchase immediately. 
  • Please make sure the person signing for the delivery fills out the questions on the delivery receipt.

Mattresses

Our experience has taught us it’s common to take some time for your body to adjust to a new sleep system. Because of this, we require a minimum trial period of 30 days for any of our mattresses. If you are not completely satisfied after 30 days of sleeping on your mattress, you may return it up to 100 days after the delivery date for a full refund.

Pillows and Bedding

Due to the personal nature of pillows and bedding, we do not
accept returns for these items.

Parts & Accessories

Parts and accessories (ie, headboard brackets, legs, remote controls, etc.) are final sale and not available for return. 

Conditions:

• Any shipping, handling, assembly fees, removal fees, state recycling fees or similar fees are not refundable.
• Damaged items will not be accepted.
• Returned mattresses will be recycled or donated to a charity. We never sell used mattresses.

Please note that all of our products are warrantied against manufacturers’ defects.  If you have a question regarding our returns or warranty policies, please don’t hesitate to contact us.

To start a return, please contact Ergomotion by emailing fulfillment@ergomotion.com.