Knowledge Articles

When you invest in an Ergomotion adjustable base, you're not just purchasing advanced sleep technology — you’re also securing peace of mind. Backed by a comprehensive warranty program, Ergomotion stands by the quality and craftsmanship of every adjustable base it manufactures. Here’s what you need to know about your coverage:

2-Year Hassle-Free Warranty

From the date of delivery to the original purchaser, Ergomotion provides a 2-year hassle-free warranty covering defects in materials and workmanship.

What’s included?

•             Free repair or replacement of any warranted part(s)* deemed defective

•             All pre-authorized labor and transportation costs are covered

This ensures a worry-free experience in the early years of your ownership.

5-Year Warranty on Parts

From year 3 through year 5, Ergomotion will replace defective electrical or mechanical part(s)* at no cost for the part itself.

Note:

•             Labor, service, installation, and transportation costs are the responsibility of the purchaser.

•             This applies only to parts found defective by the manufacturer.

10-Year Limited Warranty

Ergomotion extends limited coverage on mechanical base parts up to 10 years.

•             Coverage excludes components such as the cover, shroud, platform, legs, motors, control box, remote, power supply, and cords.

•             After year 5, the purchaser pays a pro-rated amount based on 1/5 of the MSRP per year (e.g., in year 6 = 1/5, year 7 = 2/5, and so on).

•             The manufacturer’s liability remains limited to replacement of defective parts only.

•             Purchaser is responsible for all associated service, installation, and freight costs.

Retail Display Model Warranty

Ergomotion offers a 2-Year Limited Warranty on floor display models:

•             Covers defective parts only

•             Manufacturer pays for part replacement within the first 2- years

Floor Model Purchase Warranty

For floor models sold to customers:

•             Coverage is limited to 1 year

•             Only defective electronics are covered

•             Purchaser is responsible for all labor, installation, and transportation

•             Lost or missing parts are not included

Important Warranty Conditions

This warranty does not cover:

•             Normal wear and tear

•             Inconvenience, removal, or setup costs

•             Damage due to misuse, abuse, mishandling, or exceeding weight limits (650-750 lbs depending on model inclusive of mattress)

•             Unauthorized repairs or modifications

•             Use in commercial environments

•             Educational or troubleshooting service calls

•             Damage due to improper power supply or handling

Covered Parts Include:

•             Head/Foot Actuators

•             Massage Motors and Housing

•             Control Box

•             Remote Control

•             Power Supply and Cords

•             Mounting Brackets

•             Support Struts

Register Your Warranty

To activate your warranty, have your proof of purchase (invoice or sales receipt) ready and choose one of the following methods:

Online: https://warranty.ergomotion.com/warranty

By Mail:

Send your proof of purchase and registration card to:

Ergomotion, Inc.

Attn: Warranty Services

PO Box 8330

Goleta, CA 93118

Customer Support

Have questions or need help with a warranty claim? Contact Ergomotion’s Customer Service:

📞 Phone: 1-888-550-3746

📧 Email: info@ergomotion.com

🌐 Web: www.ergomotion.com

Legal and Jurisdictional Notes

•             This warranty is valid in the U.S., Canada, and Puerto Rico only.

•             The warranty is non-transferable and becomes void upon resale.

•             Additional legal rights may apply depending on your jurisdiction.

•             Exclusions on incidental or consequential damages may not apply in some areas (e.g., Québec).

Your Ergomotion adjustable base is engineered for durability, comfort, and reliability—but like any advanced piece of technology, proper use and care are essential to ensure peak performance and long-term value. This guide will help you avoid common mistakes that may lead to issues or void your warranty.

1. Use the Bed as Intended

Ergomotion bases are designed for residential use only. Using the base in commercial or high-traffic environments—such as in hotels, clinics, or care facilities—can result in accelerated wear or damage and will void the warranty.

Tip: Avoid repurposing or modifying the base for any non-standard use.

2. Respect the Weight Limit

Each base is engineered to support a maximum combined weight of 650-750 lbs depending on model, including the mattress and occupants. Exceeding this limit can damage internal components, particularly in the head and foot lift mechanisms.

Tip: Ensure that the mattress and bedding, combined with occupant weight, do not exceed this threshold. Distribute weight evenly across the base to avoid strain on specific areas.

3. Avoid Unauthorized Repairs or Modifications

Only technicians authorized by Ergomotion should service the base. Attempting DIY fixes or using third-party repair services without proper instructions from manufacturer may cause further damage and will void your warranty.

Tip: If you notice unusual noises, motor hesitation, or unresponsive controls, contact Ergomotion Customer Service for authorized support at 1-888-550-3746.

4. Protect Electronics and Power Components

Power surges, improper voltage, or damaged cords can cause serious issues with the bed's electronics.

Tip:

•             Always plug the base into a surge protector.

•             Avoid using extension cords.

•             Regularly inspect power cords for fraying or wear.

•             Keep all cords and control boxes dry and away from pinch points.

5. Follow the Owner’s Manual

Skipping setup steps or ignoring usage guidelines can lead to operational problems or even permanent damage.

Tip:

•             Read the Owner’s Manual before first use.

•             Follow instructions carefully for remote control pairing, USB use, and syncing features like massage or preset positions.

6. Don’t Block or Force Moving Parts

Trying to manually move the head or foot section—or blocking movement—can damage actuators and support structures.

Tip:

•             Ensure nothing is under the base before adjusting positions.

•             Never force the base into a position it won’t reach on its own.

7. Keep the Base Clean and Free of Debris

Dust, pet hair, or foreign objects can accumulate around moving components or electronics, potentially leading to malfunctions.

Tip:

•             Wipe down the frame with a dry or slightly damp cloth.

•             Keep the area under the base clean and clear.

•             Avoid harsh cleaning chemicals.

8. Use Genuine Ergomotion Replacement Parts

Using parts not made or approved by Ergomotion can lead to compatibility issues and may compromise safety.

Tip:

•             Order replacement parts directly through Ergomotion’s support team.

•             Never substitute remote controls, motors, or power supplies with off-brand alternatives.

9. Keep Your Proof of Purchase

Warranty coverage requires proof of purchase. Without it, repairs or part replacements may not be covered.

Tip:

•             Store your invoice or sales receipt in a safe place.

•             Register your base at: https://warranty.ergomotion.com/warranty

10. Know When to Call Customer Service

Sometimes, early signs of trouble—such as slow response, error lights, or incomplete motion—can be resolved quickly with professional advice.

Tip:

•             Don’t wait for the problem to worsen. Call Ergomotion Customer Service at 1-888-550-3746 or email info@ergomotion.com.

Final Thoughts

A little preventative care goes a long way in maintaining your Ergomotion adjustable base. By using it as intended, avoiding unauthorized modifications, and contacting support when needed, you’ll ensure a longer lifespan and full use of your warranty.

Ergomotion adjustable beds are designed for comfort, versatility, and long-term reliability—but like any powered furniture, safe usage is essential. Follow these key practices and safety features to reduce the risk of injury or damage to your bed.

Essential Safety Guidelines

Read the Manual First

Before use, always read and understand all safety warnings and setup instructions provided in your owner's manual.

Prevent Entrapment Hazards

The bed contains moving parts that can crush. Always ensure no children or pets are under or near the base before adjusting.

Avoid Electric Shock Risks

•             Always unplug the base before cleaning or servicing.

•             Keep the power cord away from heat sources.

•             Only plug directly into a surge protector or grounded wall outlet.

•             If the cord or plug is damaged or the base has been exposed to water, discontinue use immediately.

Never Modify or Tinker With the Base

Unauthorized changes or improper outlets may void the electrical warranty and create safety hazards.

Child and Pet Safety

•             Engage the Child Safety Lock before leaving the room.

•             Always return the base to a flat position before stepping away.

•             Store the remote control out of reach of children.

•             Dispose of plastic packaging materials immediately to avoid suffocation risks.

People with Pacemakers or Medical Devices

Consult your physician before use—especially if using massage features or if your bed includes Neodymium magnets, which may interfere with implantable devices.

Safe Operation: Do’s and Don’ts

✅ DO:

•             Plug the base into a surge protector.

•             Return to flat position after use.

•             Evenly distribute weight on split setups.

•             Clean with mild soap and water.

•             Only enter or exit the bed while it’s flat.

❌ DON’T:

•             Sit or jump on bed edges or corners.

•             Tilt the base on its side or drag it.

•             Enter/exit the bed while it’s articulated.

•             Press down on the head/foot when actuated.

•             Modify the base in any way.

Built-In Safety Features

•             Child Safety Lock: Disables remote control to prevent accidental movement.

•             Manual Operation: Bed lowers only by gravity to avoid downward pinching.

•             Emergency Stop: Press any remote button to immediately halt movement.

•             Battery Backup Strap: Enables bed adjustment during a power outage.

•             Optional Locking Casters: Help prevent unwanted movement, though not a complete brake.

Installation and Use Considerations

•             Only use Ergomotion beds indoors, not in hospital or commercial settings.

•             Never use near explosive gases or oxygen therapy equipment.

•             Always use two people to install the bed.

•             Maximum weight limit is 650-750 lbs depending model (mattress + sleeper). Uneven or excessive weight may damage the motors or frame.

FCC Compliance

The adjustable base complies with FCC rules for electronic devices. If interference occurs with radio/TV signals, consider relocating or adjusting the receiver or outlet.

Final Tip

Register your warranty after setup. If any issues arise, do not force the bed down—call Ergomotion Customer Support at 1-888-550-3746 for assistance.

For detailed instructions and updates, consult your product’s official manual at:

👉
https://shop.ergomotion.com/pages/manuals-and-instructions

Ergomotion adjustable beds are engineered for strength and comfort, but like all mechanical systems, they have specific limits to ensure long-term durability and safety. Understanding weight restrictions and maintaining proper weight distribution is essential to protect your investment and ensure your warranty remains valid.

Maximum Weight Capacity

Each Ergomotion adjustable base is designed to support up to 650-750 lbs. depending on model in total. This includes:

•             The mattress

•             Bedding

•             User(s)

⚠️ Exceeding this limit can:

•             Damage motors or frame components

•             Void the manufacturer warranty

•             Lead to serious personal injury

Even Weight Distribution is Key

While the base can structurally support the full weight capacity, that load must be evenly distributed across the platform.

Uneven Distribution Can:

•             Cause one side of a split base to lift or move improperly

•             Place excessive strain on actuators or joints

•             Lead to premature wear or malfunction

Tip: Avoid sitting or standing on one side or corner of the bed for prolonged periods—this can warp the frame or overload one motor.

Split Base Setup Considerations

If using a split king or split queen setup, each base operates independently. This means:

•             Each side must remain within half of the total weight capacity

•             Weight should be distributed evenly when both sides are in use

📌 If only one person is using the bed, center the mattress weight properly or flatten the bed between uses to avoid uneven stress.

Safe Entry and Exit Practices

Always enter and exit your bed when it is in the flat (horizontal) position. Avoid:

•             Getting in or out when the head or foot is raised

•             Sitting on edges or corners of the bed

•             Using the frame as a step or seating surface

These habits reduce the risk of tipping, bending structural components, or damaging the motors.

Mattress Compatibility

Use only adjustable base-compatible mattresses. Non-compatible mattresses:

•             May be too heavy

•             Can resist articulation (bending), increasing stress on motors

•             May shift weight unevenly across the frame

Look for mattresses labeled “adjustable-friendly” or consult your mattress retailer.

Final Tips for Weight Safety

✅ Do:

•             Distribute weight evenly, especially in split setups

•             Flatten the bed after each use

•             Use two people for any lifting or moving

❌ Don’t:

•             Overload the bed

•             Sit or stand on edges or the head/foot ends

•             Drag or tilt the bed on its side (this may bend legs or strip screws)

Preserve Your Warranty

Improper weight use is one of the fastest ways to void your electrical or structural warranty. Following these guidelines will help you:

•             Extend the lifespan of your base

•             Avoid costly repairs or parts replacements

•             Stay within warranty coverage

For model-specific guidelines and setup tips, download your product’s manual here: https://shop.ergomotion.com/pages/manuals-and-instructions

If you're unsure whether your mattress or usage setup complies with Ergomotion’s guidelines, call customer support at 1-888-550-3746 (Mon–Fri, 7am–5pm PST).

Ergomotion adjustable beds are built for years of reliable performance—but like any mechanical product, they benefit from routine care. A few simple maintenance habits can help you avoid service issues, preserve comfort, and keep your warranty intact.

1.           Always Return to Flat After Use

Leaving the bed in an elevated position strains the motors and hinges over time.

✅ Best Practice: Flatten the base after each use and between preset transitions.

2. Clean With Care

Use mild soap and water to clean the frame.

Avoid strong chemical cleaners or soaking any electronic components.

✅ Tip: Unplug the base before cleaning to reduce the risk of electric shock.

3. Inspect Cords and Connections

Periodically check that:

•             Power cords are not pinched, frayed, or exposed to heat

•             Cables are securely connected to the control box and motors

•             The power supply box has an active green light

If the cord or plug is damaged or exposed to moisture, stop use immediately and call support.

4. Use a Surge Protector

Protect internal electronics from power surges or outages by plugging the base into a surge protector.

❌ Avoid plugging the bed directly into the wall without one.

5. Don't Force Any Movement

If the bed won’t move or flattens slowly, don’t push or force it down.

This can damage motors or the frame.

✅ Call Ergomotion Customer Service instead at 1-888-550-3746.

6. Keep It in a Safe Spot

When moving the bed:

•             Never drag or tilt it on its side

•             Use casters (locking wheels) if you move it regularly

•             Move with at least two people to prevent bending the frame or breaking legs

7. Avoid Edge Pressure and Jumping

Don’t sit on the corners or jump on the bed—this can:

•             Warp the frame or foam

•             Loosen leg screws

•             Misalign actuators

✅ Always enter and exit the bed in a flat position.

8. Engage the Child Safety Lock

When not in use, especially in homes with kids or pets, enable the Child Safety Lock to prevent unintentional motion or entrapment.

9. Register Your Warranty

As soon as your bed is delivered, register your warranty. This ensures smooth support service and parts coverage if anything goes wrong.

10. Replace Batteries and Check the Remote

•             Use fresh AAA batteries in the remote every 6–12 months

•             Store the remote in a safe place, away from liquids and children

•             If the remote stops working, check batteries before assuming hardware failure

Need Help or Service?

Don't attempt DIY repairs. If you experience any of the following:

•             Power loss

•             Motor noise or failure

•             Remote pairing issues

✅ Call Ergomotion Support: 1-888-550-3746 (Mon–Fri, 7am–5pm PST)

For full manuals and model-specific care, visit: 👉
https://shop.ergomotion.com/pages/manuals-and-instructions

When your Ergomotion adjustable bed isn’t working as expected, knowing how to navigate a warranty claim or get technical help can save time and frustration. This guide will walk you through the exact steps to record issues, contact support, and protect your warranty coverage.

Step 1: Check Your Warranty Coverage

Your warranty details will vary depending on your model.
Before contacting support:

•             Find your original proof of purchase

•             Register your warranty (if not done already): https://warranty.ergomotion.com/warranty

Step 2: Gather Required Information

Have these ready:

•             Model number of your base (found on the frame or remote)

•             Serial number (located under the base or on the back of the remote)

•             Date and place of purchase

•             Description of the issue (Be specific: what button doesn’t work? What noise is happening? When did it start?)

📷 Photos or videos can help, especially if there’s visible damage or if you’re describing an unfamiliar part.

Step 3: Troubleshoot First (If Safe)

Try these basic checks:

•             Is the base plugged into a surge protector?

•             Do other outlets work?

•             Are all cords firmly connected?

•             Does the remote light up when pressed?

If you’ve tried these and the issue persists, move to Step 4.

Step 4: Call Customer Service

📞 Ergomotion Support: 1-888-550-3746

🕒 Monday–Friday, 7am–5pm Pacific Time

Pro Tip: Call from near your bed so you can follow their instructions in real-time. If someone else purchased the bed, try to have the receipt or their contact details.

Step 5: Receive Your Case Number

If your issue requires parts replacement, a technician visit, or warranty processing:

•             The agent will create a support file for you.

•             You’ll receive a case number—this is an 8-digit alphanumeric code.

🔐 Save this number. You’ll need it if you call back or are referred to another department.

Step 6: Send Documentation (If Required)

You may be asked to send:

•             A copy of your receipt

•             Photos or video of the issue

•             Your shipping address and contact info

📧 Email to: info@ergomotion.com

📫 Or mail to:

Ergomotion, PO Box 8330, Goleta, CA 93118

(Include your case number in the email or letter.)

Step 7: Follow Up Promptly

If you haven’t heard back within a few business days:

•             Call again with your case number

•             Ask for the status of your warranty request or part shipment

What to Avoid

❌ Don’t attempt DIY repairs without authorization from manufacture. This may void your warranty.

❌ Don’t discard your original packaging until you know the issue is resolved.

❌ Don’t modify, tilt, drag, or overload your base while under warranty.

Summary: Fastest Path to Support

1.           Check warranty + register online

2.           Document the problem (photos, serial number)

3.           Try simple troubleshooting

4.           Call customer service from near the bed

5.           Receive and save your case number

6.           Send any follow-up materials

7.           Follow up if needed

Need more guidance? Check out full manuals here: https://shop.ergomotion.com/pages/manuals-and-instructions

Insights on How to Use Massage Features Within Warranty Guidelines for Best Results and Longevity

Ergomotion adjustable beds are equipped with massage motors designed for comfort, recovery, and relaxation. To ensure optimal performance and extend their lifespan, it’s essential to follow best practices that also align with warranty guidelines.

1. Use Massage Features in Moderation

Limit sessions to 15–30 minutes at a time. Excessive continuous use can overheat the motor and may void the warranty if damage occurs due to misuse.

2. Avoid Running Motors When Base is Fully Flat

Using massage while the bed is in a fully flat position may cause additional strain on the motor assembly. Slightly elevate the head or foot for better motion distribution.

3. Keep Weight Evenly Distributed

Avoid sitting or standing directly over massage zones while they’re running. Concentrated weight can wear the motor faster and contribute to mechanical stress.

4. Maintain Proper Power Supply

Always use the original power supply unit. Power fluctuations or third-party adapters may affect motor performance and can be a cause for failure that's not covered by warranty.

5. Perform a Periodic Reset

Unplug the bed for 10 seconds, then plug it back in. This can recalibrate internal settings and ensure all features—including massage—run optimally.

6. Keep the Base Clean and Clear

Ensure no items or debris are under the base that may block the actuators or restrict motor movement.

7. Avoid Moisture Exposure

Massage components are electrical. Keep the area dry, and never use cleaning fluids or water near the motor zone.

8. Test Before Heavy Use

Before relying on massage after long disuse, test the function with a short session to ensure there’s no abnormal noise or delay.

For model-specific instructions, always refer to the correct owner’s manual from Ergomotion's Manual Page

How to Adjust Your Bed for Better Sleep, Comfort, and Condition-Specific Relief

Ergomotion adjustable beds are more than just a luxury—they are tools designed with ergonomic and health-conscious engineering. With customizable positions and features, users can adjust their beds to support a wide range of health needs. Below are key health conditions and how to adjust your Ergomotion base to help manage them.

1. Acid Reflux & GERD

Suggested Setting: Head Elevated 6–8 Inches

Raising the upper body helps prevent stomach acid from rising into the esophagus during sleep. Ergomotion beds allow fine control over head elevation to maintain comfort while reducing symptoms.

2. Sleep Apnea & Snoring

Suggested Setting: Head Elevated Slightly (Anti-Snore Preset)

Mild elevation of the head opens airways and improves breathing. Most Ergomotion remotes have an anti-snore button preset—use it nightly for respiratory support.

3. Lower Back Pain

Suggested Setting: Zero Gravity Position

This preset elevates both the legs and head to reduce pressure on the lumbar spine. The “ZGR” button found on many models like Quest 2.0 and 2.5 helps relieve compression and support spinal alignment.

4. Poor Circulation or Swollen Legs

Suggested Setting: Foot Elevated Above Heart Level

Elevating the legs helps return blood flow to the upper body and reduces swelling. Use the foot up control or a dedicated “Leg Elevate” preset if available.

5. Arthritis or Joint Pain

Suggested Setting: Custom Comfort Curve

Ergomotion beds let users micro-adjust both head and foot levels. Finding a supportive, slightly contoured position can relieve pressure from stiff joints.

6. Pregnancy (Second and Third Trimester)

Suggested Setting: Head and Knees Slightly Elevated

For comfort and reduced pressure on the lower back and hips, adjust to a mild incline with knees bent. This promotes better circulation and comfort while resting on the side.

Important Tips:

•             Start Low: Gradually test elevation angles and save your favorite as a preset.

•             Avoid Flat Sleeping: Most benefits come from minor elevation adjustments.

•             Use Massage Sparingly: Light massage may improve circulation, but avoid prolonged use in sensitive areas.

•             Consult a Physician: Always speak with your doctor before using elevation for medical issues.

Refer to your specific model’s manual to locate and set health-optimized presets:

📘 Ergomotion Manuals & Instructions

Unlocking Hidden Benefits for Better Sleep and Everyday Comfort

Ergomotion adjustable beds offer much more than simple head and foot elevation. While many users rely on core functions, several lesser-known features can dramatically improve sleep quality, convenience, and relaxation. Here's how to get the most out of your bed.

1. Zero Gravity Mode

What it does: Mimics the posture of astronauts during launch—knees and head slightly elevated.

Why it matters: This position reduces pressure on the spine, improves circulation, and promotes muscle relaxation. Use the ZG or “Zero G” button to enable it instantly.

2. Massage with Timer Function

What it does: Offers head and foot massage with adjustable intensity, often with an automatic shut-off timer.

Why it matters: Use gentle vibrations before bed to help your body wind down. Setting a timer prevents overuse and supports warranty-compliant operation.

3. Under-Bed LED Lighting

What it does: Soft lighting beneath the bed for nighttime visibility.

Why it matters: Avoid harsh overhead lights during bathroom trips. This can reduce sleep disruption and the risk of falls.

4. Preset Memory Buttons

What it does: Save your favorite sleep or lounge position.

Why it matters: One-touch access to your perfect setting eliminates the need for nightly adjustments. Some models offer two or more memory slots.

5. Anti-Snore Position

What it does: Slight head elevation to reduce airway obstruction.

Why it matters: This feature is ideal for snorers or those with mild sleep apnea. A simple press of the anti-snore button (typically labeled “SN” or with a snoring icon) gently lifts the head to open airways.

6. USB Charging Ports

What it does: Built-in USB ports near the bed base for charging phones or tablets.

Why it matters: Keep devices close without needing an extra wall outlet or extension cord.

7. Voice Control & Bluetooth App (on select models)

What it does: Use voice commands or a mobile app to control your bed.

Why it matters: Adds convenience and remote access. Look for models like Quest 4.0 that offer voice puck accessories and smartphone integration.

Tips to Maximize These Features:

•             Explore your remote manual to learn button functions—many are multifunctional.

•             Pair with smart home devices where available for voice activation.

•             Use features mindfully to avoid overuse, especially with massage motors (limited by warranty).

•             Enable child lock on remotes if needed for safety.

Access your bed’s manual for a full feature breakdown here:

👉 Ergomotion Manuals Page

How to Diagnose and Fix Common Issues When Your Remote Stops Responding

The remote control is the key to unlocking all the comfort features of your Ergomotion adjustable bed. If your remote stops working or certain buttons aren’t responding, don’t worry—many issues are quick and easy to fix. Here’s a guide to help you troubleshoot like a pro.

1. Remote Doesn’t Light Up or Respond

Step 1: Check the Batteries

•             Most Ergomotion remotes use 3 AAA batteries.

•             Replace all three, even if the remote lights up weakly.

•             If the remote still doesn’t light up after replacing the batteries, skip to Step 6.

2. Remote Lights Up, but Bed Doesn’t Move

Step 2: Confirm the Base Has Power

•             Check the power cord, power supply box, and wall outlet.

•             Look for an illuminated green or blue LED on the power supply.

•             Try plugging another device into the outlet to confirm it works.

3. Some Buttons Work, Others Don’t

Step 3: Check for Child Lock Mode

•             Many remotes have a built-in lock feature to prevent accidental presses.

•             To unlock:

o             Press and hold Head Down and Foot Down for 3 seconds.

o             Then press and hold Head Up and Foot Up for 3 seconds.

o             This sequence unlocks the remote on models like Quest 2.0 and Air models.

4. Re-Pair the Remote to the Base

Step 4: Reconnect the Remote

•             Unplug the bed from power for 10 seconds.

•             Plug it back in.

•             Within 10 seconds, press and hold either the pairing button on the back of the remote or a specific button combination, depending on your model.

•             For Quest 2.0: Hold the Flat and Zero G buttons until the remote flashes. When both the remote and control box lights turn off, pairing is complete.

5. Split Base? Try the Other Remote

Step 5: Swap Remotes Between Bases

•             If you have a split king, use the working remote on the non-working side.

•             If it operates, the issue is isolated to the remote and not the control box.

6. Still Not Working?

If after these steps your remote still doesn't function:

•             It may be time to replace the remote or control box.

•             Visit: Ergomotion Electronics Replacement

Support Tip

Call 1-888-550-3746 (M–F, 7 AM to 5 PM PST) if your issue persists.

For model-specific steps, check your manual here:

👉 Ergomotion Manuals

How to Troubleshoot and Prevent the Most Common Power and Communication Failures in Ergomotion Bases

Power and connectivity issues can make even the most advanced adjustable bed feel unusable. Whether your Ergomotion base won’t respond, is stuck in one position, or has lost its connection to the remote, most problems are easily fixable with the right steps.

Common Power and Connectivity Challenges

1. The Bed Doesn’t Move at All

•             Cause: Power outage, loose connection, or a failed power supply box.

•             Quick Check:

o             Is the power cord firmly plugged into the wall?

o             Is the light on the power supply box illuminated?

o             Try another outlet to confirm power.

2. Remote Lights Up, But the Bed Doesn’t Respond

•             Cause: Lost pairing between the remote and control box.

•             Fix: Re-pair the remote:

o             Unplug the base for 10 seconds.

o             Plug it back in, and within 10 seconds, press and hold the pairing buttons or the required combination (varies by model).

o             For example, on Quest 2.0: Hold Flat + Zero G until the remote flashes and resets.

3. Massage or Preset Functions Don’t Work

•             Cause: Partial connectivity issue or control box error.

•             Fix:

o             Confirm all motor cables are tightly secured into labeled ports.

o             Swap head and foot motor cables to test motor vs. port failure.

o             If one function works after the swap, the motor is fine—replace the control box.

Preventive Care for Reliable Operation

•             Use a Surge Protector: Prevents damage during power spikes or lightning strikes.

•             Avoid Overuse of Massage Features: Extended use can overheat motors and stress the power system.

•             Keep Cords Organized and Unobstructed: Prevent loose or pinched cables under the frame.

•             Occasionally Unplug and Replug the Bed: This can reset minor software glitches.

•             Check for Firmware/App Updates: For beds with Bluetooth or Wi-Fi features, keeping apps updated ensures connectivity stability.

When to Replace Components

•             Remote won’t light up after battery replacement? ➝ Replace the remote.

•             No power to control box and supply light is off? ➝ Replace the power supply.

•             Remote works, motors don’t? ➝ Likely a faulty control box.

Need replacement parts?

🛒 Ergomotion Electronics Store

Get Help When Needed

Still having issues? Call 1-888-550-3746 (Mon–Fri, 7 AM–5 PM
PST).

To check your specific base model's steps, use the official guide:

📘 Ergomotion Manuals & Instructions

1. What is the One touch Zero G® ?

One touch Zero G® is a preset position where the head of the bed is raised by about 15° and the foot by about 35°, creating a comfortable recline of roughly 127°±7°. In this posture, your heart and knees are at the same level, helping distribute body pressure more evenly, relieve stress, and promote relaxation for better sleep.

2. Can I stay in One touch Zero G® all night?

We don't recommend sleeping in One touch Zero G® for the entire night. While it feels relaxing and can improve circulation in your legs, lying in this position for too long may put strain on your spine because the natural curve is reversed. For better spinal health, it's best to use this mode for shorter periods.

3. Can One touch Zero G® be combined with other presets?

One touch Zero G® cannot run together with other presets (such as Lounge Preset or flat position). However, it can be used together with features like
massage and anti-snore for extra comfort.

4. What functions can I use while in One touch Zero G®?

◦ Massage: Enjoy a gentle massage
for your back and legs.

◦ Anti-Snore: If snoring is detected

◦ Gentle Wake: If you set an alarm, the head will lift a little higher to wake you gently.

5. How long should I use One touch Zero G® at a time?

We suggest keeping each session under 1.5 hours. It's great for relaxation, but prolonged use may affect your spine's natural alignment.

6. Does the bed return to flat automatically after using One touch
Zero G®?

No. You'll need to switch it back manually using the app or remote.

7. Can I set a timer for One touch Zero G®?

No. It needs to be turned on and off manually.

8. Do I need to reset the bed when stopping One touch Zero G®?

Yes. After turning it off, you'll need to manually adjust the bed back to flat using the app or remote.

9. Why doesn't One touch Zero G® feel comfortable when I'm on my
side?

This mode is designed for back sleeping. If you lie on your side, the curvature may feel less comfortable.

10. How can I protect my spine when using One touch Zero G®?

◦ Stay on your back instead of side-lying.

◦ Limit each session to about 1.5 hours.

◦ Switch to flat if you fall asleep or plan to sleep longer.

11. Can I turn on massage while in One touch Zero G®?

Yes, massage works perfectly in this position to relax your back and legs.

12. What if I feel uncomfortable sleeping all night in One touch Zero G®?

That's normal. Long hours in this preset may strain your spine, especially for side sleepers.

Switch to flat for overnight sleep and use the app to fine-tune angles for comfort.

13. Can I customize the One touch Zero G® movement?

No. This position is preset and cannot be changed.

14. Can I adjust the angles of One touch Zero G® myself?

No. The angles are fixed and not customizable.

15. Will long-term use damage the bed?

Not at all. The bed is designed and tested for durability and can safely handle long-term use.

16. What are the key benefits of One touch Zero G®?

This preset was inspired by NASA's zero-gravity posture and developed with input from Stanford's Sleep Lab. Benefits include:

◦ Scientific recline design: Head up ~15°, feet up ~35°, creating the golden 127° recline.

◦ Even pressure relief: Reduces pressure on your spine and organs.

◦ Better circulation: Helps blood flow more smoothly, reduces fatigue, and supports relaxation.

17. How does long-term use affect sleep quality?

Short sessions help relaxation and falling asleep, but long-term use may affect spinal alignment. For the best sleep, switch to flat once you're asleep.

18. Does the bed stay in One touch Zero G® if I fall asleep?

Yes. The bed will remain in that position until you change it.

19. Can I watch videos or use my phone in One touch Zero G®?

Yes! The raised head and leg support make it a very comfortable position for reading, browsing, or watching TV. Just remember to limit your time to protect your spine.

20. When should I use One touch Zero G®?

It's perfect for winding down, reducing stress, or relaxing before bedtime. Each session is best kept under 1.5 hours. For overnight sleep, we recommend
switching back to flat.

1. What are the angles for the Lounge Preset?

In Lounge Preset, the head of the bed rises to about 40° and the foot to about 20°.

2. What does the Lounge Preset mean?

With one touch, the bed gently raises the head to 40° and the foot to 20°. This creates a comfortable seated posture that eases back pressure, relieves leg fatigue, and lets you relax while reading, resting, or enjoying entertainment.

3. Can I customize the Lounge Preset?

Yes. You can manually adjust the head and foot angles to your liking, then press and hold the “Lounge Preset” button on the remote until the indicator light at the top flashes three times. This saves your preferred angle. The next time you press the button, the bed will return to your custom setting.

4. Is Lounge Preset just lifting the head of the bed?

Not exactly. It's designed with ergonomics in mind:

• Head up ~40°: Provides stable support for your upper body.

• Foot up ~20°: Supports your legs and reduces pressure on the spine.

Together, this helps protect your posture, reduces strain, and even supports healthier reading habits.

5. How do I restore the Lounge Preset to factory settings?

• Press and hold the One touch Zero G® and Flat buttons together.

• Keep holding until the indicator light on the remote stops flashing.

• The Lounge Preset will return to the original factory default angle.

1. What are the angles for the TV Preset?

In the TV Preset, the head of the bed rises to about 50° and the foot to about 30° (with a margin of ±3°).

2. What does the TV Preset mean?

With one touch, the bed lifts the head to 50° and the foot to 30°. This posture provides stable support for your body, helps protect your spine, and keeps your eyes level with the screen for a more comfortable viewing experience.

3. Can I customize the TV Preset?

Yes. You can manually adjust the head and foot angles to your preference, then press and hold the TV Preset button on the remote until the indicator light at the top flashes three times. The next time you press the button, the bed will return to your saved setting.

4. What if my legs feel numb or uncomfortable after sitting too long in TV Preset?

You can use the bed's head and foot adjustment functions to fine-tune the angles for better comfort. We also recommend shifting your posture or moving your legs occasionally to improve circulation during long viewing sessions.

5. How do I return the bed to flat from TV Preset?

Simply press the One touch FLAT button on the remote, or tap the Flat button in the app, and the bed will automatically return to a flat position.

6. Will the bed return to flat automatically if I fall asleep in TV Preset?

No. The bed will stay in TV Preset until you manually switch it to flat using the remote or app.

1. How many massage intensity levels are there?

The vibration massage offers three intensity levels. You can adjust them easily with the remote to find the strength that feels right for you.

2. How long does the massage run before stopping?

You can choose from 10, 20, or 30 minutes. The default is set to 10 minutes, and you can adjust the duration through the remote or the app.

3. Why isn't the “head massage” located directly at the head?

The massage module for the “head area” is actually positioned around the neck and shoulders. This design relaxes your head while also helping to relieve tension in the shoulders and spine.

4. Will the massage disturb someone lying next to me?

Not likely. The vibration weakens with distance and generally won't disturb someone nearby.

5. Can I adjust the strength of the massage?

Yes. There are three levels of intensity (light, medium, strong) that can be switched with the remote.

6. How can I get the most effective massage?

• Choose the right mode: Options may include head massage or foot massage. Use the app or remote to select the area and intensity.

• Adjust the strength: Pick the level (light, medium, strong) that feels most comfortable.

• Combine with relaxation features: For example, pair massage with the One touch Zero G® position or Lounge Preset to help your body relax more deeply.

7. How long does the massage last during normal use?

By default, it runs for 10 minutes, but you can extend it to 20 or 30 minutes with the remote or app.

8. How do I extend the massage duration?

On the remote, press the Massage button, then select your desired time (10, 20, or 30 minutes). Please limit sessions to 15–30 minutes at a time.

9. Can I use massage together with other functions?

Yes. Massage can be combined with head/foot adjustments, One touch Zero G®, and other presets, allowing you to enjoy a more relaxing and comfortable experience.

1. What does the One touch FLAT function mean?

With just one press of the button, your smart bed gently returns to a flat position at about 1.5° per second. This smooth adjustment helps you prepare for restful sleep without needing to hold down the head-down or foot-down buttons.

2. Which button do I press to make the bed flat again?

Simply press the One touch FLAT button on your remote control, and the bed will return to a flat position.

3. What if the bed isn't flat after I've finished using another function?

You can press the One touch FLAT button on the remote, or tap the Flat button in the app's control page, and the bed will automatically move back to the flat position.